الشحن

Shipping Policy

At Elvaroo Pets, we aim to make every delivery clear, reliable, and as straightforward as possible.

Order Processing

Orders are generally prepared within 1–2 business days. This preparation period is included in the estimated delivery time stated below.

Estimated Delivery Time

The current estimated delivery time is 9–12 business days from the date the order is placed, including the 1–2 business day order processing period, depending on the destination, carrier, customs procedures, and local delivery conditions.

These delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout. Please allow a short period for the tracking information to become active after dispatch.

Shipping Costs

Standard shipping is currently free for all destinations available at checkout. Any additional charge that may apply to a particular delivery option will be clearly displayed before payment.

International Orders

Customers are responsible for providing a complete and accurate delivery address. Depending on the destination country, import duties, taxes, or customs charges may apply. These charges are the customer’s responsibility unless otherwise stated during checkout.

Delayed Packages

Occasional carrier or customs delays may occur. If your parcel is significantly delayed beyond the estimated delivery period, please contact us so we can review the tracking information and assist you.

Incorrect or Incomplete Address

Please verify your delivery information before completing your purchase. If you notice an error, contact us immediately. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

Contact

For questions about shipping, tracking, or an existing order, please contact us at:

Email: contact@elvaroopets.com
Business address: 4 Place de la Porte de Bagnolet, 75020 Paris, France

Please include your order number so we can assist you more efficiently.