Politique d’expédition

Shipping Policy

At Elvaroo Pets, we want your order to arrive safely and with as little hassle as possible.

Order Processing
Orders are generally processed within 1–3 business days before shipment.

Shipping Times
Delivery times may vary depending on the destination, carrier, customs procedures, and local delivery conditions.

Estimated delivery times are shown when available during checkout or in your order confirmation.

Tracking
When tracking information is available, it will be sent to the email address provided during checkout.

Shipping Costs
Shipping costs are displayed at checkout. When a free shipping offer is active, the applicable shipping charge will automatically be removed.

International Orders
Customers are responsible for providing a complete and accurate shipping address. Import duties, taxes, or customs charges may apply depending on the destination country and are the responsibility of the customer unless otherwise stated.

Delayed Packages
Carrier delays can occasionally occur and may be outside our control. If your package appears significantly delayed, please contact us and we will do our best to assist you.

Incorrect Address
Please check your shipping information carefully before completing your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Questions?
If you have any questions regarding your shipment, please contact Elvaroo Pets through our Contact page.