Conditions d’utilisation

TERMS OF SERVICE

OVERVIEW

This website is operated by Elvaroo Pets. Throughout the site, the terms “we”, “us” and “our” refer to Elvaroo Pets.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, as well as any additional policies referenced on this website.

1. ONLINE STORE

You may use our website and purchase our products only for lawful purposes.

You agree not to use our products or services for any illegal or unauthorized purpose or to violate any applicable laws or regulations.

2. PRODUCTS

We make every reasonable effort to display our products, colors, dimensions and characteristics as accurately as possible.

However, colors and appearance may vary slightly depending on your screen, lighting conditions or manufacturing variations.

Product availability may change without notice.

3. PRICES

Prices displayed on our website are shown in the currency indicated on the store.

We reserve the right to change our prices at any time. Price changes do not affect orders that have already been confirmed, except where required by law.

Any applicable taxes and shipping charges will be displayed where required before the customer completes the order.

4. ORDERS

Placing an order does not necessarily constitute final acceptance of that order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, obvious pricing errors or product unavailability.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

5. PAYMENT

Payment must be completed using one of the payment methods available during checkout.

Payment information is processed through secure third-party payment providers. Elvaroo Pets does not directly store complete payment card information.

6. SHIPPING

Processing times, estimated delivery times and other shipping information are described in our Shipping Policy.

Delivery estimates are not guarantees and delays caused by carriers, customs procedures or circumstances outside our reasonable control may occur.

7. RETURNS & REFUNDS

Returns, cancellations and refunds are governed by our Returns & Refund Policy and applicable consumer protection laws.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

8. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or other information.

Where permitted by law, we may correct such errors.

9. THIRD-PARTY SERVICES

Our store may use third-party services, including payment processors, shipping providers, analytics services and Shopify.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including branding, text, graphics, logos and original visual materials, is owned by or licensed to Elvaroo Pets and is protected by applicable intellectual property laws.

Content may not be reproduced, distributed or commercially exploited without authorization except where permitted by law.

11. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, Elvaroo Pets will not be responsible for indirect losses arising from the use of this website or circumstances outside our reasonable control.

12. PERSONAL INFORMATION

The collection and processing of personal information through our store is governed by our Privacy Policy.

13. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary.

The version published on this website will be the version applicable from its stated effective date, subject to applicable law.

14. GOVERNING LAW

These Terms are governed by applicable law, including mandatory consumer protection rules that apply to customers based on their place of residence where required.

15. CONTACT

For questions regarding these Terms of Service, please contact Elvaroo Pets through our Contact page.